🚀 Quick Start Guide
Get up and running with Skinalyze in 5 minutes:
Step 1: Install Skinalyze from the Shopify App Store
Step 2: Choose your pricing plan (3-day free trial included)
Step 3: Enable the widget in your theme editor (Customize → App Embeds → Skinalyze Widget)
Step 4: Test the widget by adding ?scanai=1 to any page URL
Step 5: Customize colors and positioning in the widget settings
📚 Frequently Asked Questions
How does the AI skin analysis work?
Customers take a selfie, which is analyzed by advanced AI (GPT-4 Vision) to identify skin type (normal,
dry, oily, combination, sensitive) and potential concerns. We then recommend products from your store
that match their needs.
Are customer photos stored?
No. All selfies are deleted immediately after analysis. We only store the analysis
results (skin type, issues, recommendations) for analytics purposes. Your customers' privacy is our top
priority.
What happens when I reach my scan limit?
When you reach your monthly scan limit, new customers won't be able to use the widget until either:
- The next billing cycle starts (automatic reset)
- You upgrade to a higher plan
We'll send you email alerts at 80% and 100% usage.
Can I customize the widget appearance?
Yes! In the theme editor, you can customize:
- Button color (choose from 7 gradients or custom color)
- Button position (bottom-right or bottom-left)
- Button text (default: "Analyze Your Skin")
How do I test the widget before showing it to customers?
Use dev mode by adding ?isdev=1 to any page URL. This shows mock results without using real
scans or API calls. Perfect for testing the UI!
For full testing with real analysis, use ?scanai=1 (this counts toward your scan quota).
What if the AI doesn't recommend any products?
If the AI can't find matching products, it will show a friendly message. Make sure your products have
clear descriptions and titles that include skin-related keywords (moisturizer, cleanser, serum, etc.).
Can I cancel anytime?
Yes! You can cancel your subscription at any time from the app dashboard or Shopify admin. You'll retain
access until the end of your current billing period. All fees are non-refundable.
Is Skinalyze mobile-friendly?
Absolutely! The widget is fully optimized for mobile devices (iOS and Android). The camera, analysis,
and recommendations all work seamlessly on smartphones.
What currencies do you support?
Subscription fees are in USD. However, your product prices will display in your store's native currency
to customers.
Do you offer refunds?
All subscription fees are non-refundable. However, we offer a 3-day free trial so you
can test the app risk-free before committing. If you experience technical issues preventing the app from
working, contact us for assistance.
🛠️ Troubleshooting
Widget Not Showing
- Go to Customize theme in Shopify admin
- Click App embeds in the left sidebar
- Find Skinalyze Widget and toggle it ON
- Save and refresh your storefront
Note: Theme app extensions only work on Shopify 2.0 themes (Dawn, Debut, etc.)
Camera Not Working
- Ensure browser has camera permissions enabled
- Try a different browser (Chrome, Safari, Firefox)
- Check if another app is using the camera
- On mobile, ensure the site is accessed via HTTPS
Analysis Taking Too Long
- Analysis typically takes 5-10 seconds
- Slow internet connection may cause delays
- Try compressing the image or using better lighting
- If it consistently fails, contact support
"No Products Found" Message
- Ensure your store has products published
- Check product descriptions include skin-related keywords
- Products must be available for sale (not sold out)
- Try running a test scan in dev mode:
?isdev=1
Add to Cart Not Working
- Ensure the product has available inventory
- Check that the product variant is active
- Try refreshing the page and scanning again
- Test with a different product
Dashboard Not Loading
- Clear browser cache and cookies
- Try accessing from Shopify admin → Apps → Skinalyze
- Check your internet connection
- If issue persists, contact support
📊 Understanding Your Dashboard
Your Skinalyze dashboard shows:
- Current Plan: Your subscription tier and status
- Monthly Scans: Usage this month (resets on billing date)
- Total Scans: All-time scan count
- Activity Feed: Recent scans with skin types and recommendations
- Quick Setup: Links to theme editor and test widget
💳 Billing & Upgrades
Upgrading Your Plan
- Go to Skinalyze dashboard
- Click Manage Billing
- Select your new plan
- Confirm upgrade
Upgrades take effect immediately. You'll be prorated for the remaining billing period.
Downgrading Your Plan
- Go to Manage Billing
- Select a lower tier plan
- Confirm downgrade
Downgrades take effect at the start of your next billing cycle. You keep your current plan's limits until
then.
🔒 Privacy & Security
- GDPR Compliant: Full compliance with EU data protection laws
- Data Encryption: All data transmitted via HTTPS
- No Photo Storage: Selfies are deleted immediately after analysis
- Data Deletion: Request anytime via email or Shopify admin
For full details, see our Privacy Policy.
🌍 International Support
Skinalyze works globally with all Shopify stores. The app interface is currently in English, but the widget
can be customized with your own button text in any language.
💡 Best Practices
- Product Tags: Tag products with skin types (dry skin, oily skin, etc.)
- Descriptions: Include clear information about what each product does
- Images: Use high-quality product photos
- Testing: Test the widget regularly to ensure it works smoothly
- Promotion: Add the widget link to your navigation or social media
📖 Additional Resources
🐛 Report a Bug
Found a bug or issue? Please email us at contact@codinginnova.com with:
- Detailed description of the issue
- Steps to reproduce
- Browser and device information
- Screenshots (if applicable)
💬 Feature Requests
We love hearing from our users! Have an idea for a new feature? Send it to contact@codinginnova.com. We review all suggestions and
prioritize based on user demand.
Still Need Help?
Our support team is ready to assist you. Email
contact@codinginnova.com and we'll respond within 24 hours on
business days.